The bank, responding to customer complaints on social media, attributed the outage to a ‘technical glitch’ adding that a team of experts constituted by the bank was at work to resolve the breakdown.
We apologise that the resolution of the technical glitch is taking more time than anticipated. Our experts are work… https://t.co/OYKf7tQ43g
— HDFC Bank Cares (@HDFCBank_Cares) 1575358749000
Though the bank claims to have resolved the issue, many customers are still unable to log in to these channels. According to the bank, normalcy will be restored within the next few hours.
A common problem faced by many of its customers is payment of credit card bills. Many irked customers have been tweeting to the bank asking it how they can pay their card bills on time to avoid being penalised for late payments.
HDFC Bank has tweeted about the ways customers can pay their credit card bills other than via Net banking and mobile banking. If you are one among the many who cannot log in still, these are the alternate channels you can use: ATM funds transfer, NEFT funds transfer using other bank accounts, over the counter cash payments (i.e., from a bank branch), cheque payments and autopay.
@subhmech holders 3. Autopay 4. Over the counter Cash Payment 5. Cheque Payment. -Anay (3/3)
— HDFC Bank Cares (@HDFCBank_Cares) 1575441885000
An Economic Times news report stated that sources within the bank suggested that heavy traffic associated with payday transactions to customers’ salary accounts may have caused the bank’s mobile application servers to crash Monday morning. The lender is believed to have the highest number of salary accounts in the country, making it one of the largest retail banks in the world. As of end of September, the bank had 2.9 crore debit cardholders and 1.3 crore credit card accounts.
This is not the first time that the bank has faced similar issues with its digital channels. Coincidentally, last year too in December, a glitch had made HDFC Bank’s new mobile app non-functional for six days. The bank had attributed this snag to the sheer volume of transactions that take place through this channel.