Mumbai: IndiaFirst Life Insurance has announced its business continuity plan for the period of lock down imposed by the government for prevention of a Covid-19 in line with insurance regulator IRDAI’s directions.
The insurers announced that they will provide grace period for premium dues to policyholders and waive of late penalty fees, among other customer friendly initiatives.
The Bank of Baroda and Andhra Bank owned life insurers also said that the all policies issued by the company stands valid even on event of death due to Covid-19 virus. The company has also made all servicing and distribution channels digital as well, it said in a press release.
In testing times like these, the safety and well-being of our customers and employees is our top priority. We have moved to a complete work from home (WFH) policy, yet we are fully operational and serving our customers across channels electronically and digitally,” said Vishakha RM, MD & CEO, IndiaFirst Life Insurance.
“The infrastructure readiness coupled with adoption of some of the best industry practices enabled IndiaFirst Life to take proactive measures at the right time.”