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Tag: chatbots

Banks use AI everywhere, from chatbots to validating cheques

Banks use AI everywhere, from chatbots to validating cheques

Finance
In Axis Bank, cheque authentication today is largely done not by a human teller, but by an artificial intelligence (AI) system. It has multiple advantages. When someone tries to forge a signature, there are minute fissures, blots or anomalies that may not be visible to the human eye, but will become glaringly obvious to a trained bot (software robot). And if the account holder signs in a hurry and it’s not quite the same as in the bank’s system, the bot understands it’s actually a genuine signature. Only in instances where old age or disability has altered a person’s signature significantly does the bot pass on the query to a human. “But this is becoming rare, as our AI gets better with handling cheques and learns more,” says Ratan Kesh, executive VP and head of process transformation and
Child advice chatbots fail to spot sexual abuse

Child advice chatbots fail to spot sexual abuse

Technology
Two mental health chatbot apps have required updates after struggling to handle reports of child sexual abuse.In tests, neither Wysa nor Woebot told an apparent victim to seek emergency help.The BBC also found the apps had problems dealing with eating disorders and drug use.The Children's Commissioner for England said the flaws meant the chatbots were not currently "fit for purpose" for use by youngsters."They should be able to recognise and flag for human intervention a clear breach of law or safeguarding of children," said Anne Longfield.Both apps had been rated suitable for children.Wysa had previously been recommended as a tool to help youngsters by an NHS Trust.Its developers have now promised an update will soon improve the...