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Tag: customer

Bajaj Allianz Life overhauls its operations to gain agility, achieve customer centricity

Bajaj Allianz Life overhauls its operations to gain agility, achieve customer centricity

Finance
From all accounts, Kayzad Hiramanek, EVP-Customer Service & Operations at Bajaj Allianz Life, is both a satisfied and anxious man these days. He is satisfied that Bajaj Allianz Life Insurance is building momentum through and beyond digital transformation using technology to solve real business problems. Digital sales have shown a growth of 27% in FY18-19. And the business contribution from digital channels has been 60% of the individual rated new business in FY18-19. As the digital champion of the life insurance company, he could not have asked for a more resounding success of the digital initiatives, launched over the last 18 months. At the same time, he is anxious to outline a future-forward digital approach for the insurer. Indeed, talking to Hiramanek, one cannot help but be struck by ...
ELTA nabs $55M contract for combat aircraft radars for Asian customer

ELTA nabs $55M contract for combat aircraft radars for Asian customer

Business
Oct. 17 (UPI) -- Israel Aerospace Industries-subsidiary ELTA Systems has received a contract for $ 55 million to install Multimode Airborne ELM-2032 Fire Control Radars on newly produced combat aircraft. IAI announced the contract Tuesday, which was awarded by an unnamed Asian customer. The contract is a repeat order, however, which the company said reflects "the customer's high satisfaction with the radar and ELTA." The radar will allow fighter aircraft to map objects in SAR mode. Its other modes enable the detection, imaging, and tracking of other aircraft, as well as moving ground and sea objects. "The Multimode ELM-2032 Airborne Fire Control Radars is a versatile radar and addresses several mission types in a single product," Yoav Turgeman, vice president and chief executive officer a...
British Airways probes customer data theft

British Airways probes customer data theft

Business
British Airways says it is investigating "as a matter of urgency" the theft of customer data from its website and mobile app.The airline said personal and financial details of customers making bookings had been compromised. About 380,000 transactions were affected, but the stolen data did not include travel or passport details.BA said the breach took place between 22:58 BST on 21 August and 21:45 BST on 5 September."The breach has been resolved and our website is working normally," BA said in a statement "We have notified the police and relevant authorities. We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers' data very seriously."BA said anyone who believed they might have been affected s...
IPPB looking at two way linkages for customer acquisition

IPPB looking at two way linkages for customer acquisition

Finance
India Post Payments Bank-IPPB- which is ready for a commercial launch is looking at two way linkages- as a customer acquisition strategy. It will allow excess deposits above the regulatory threshold of Rs one lakh by facilitating the transfer of excess amounts to the India Post Savings Bank accounts and also allow India Post savings bank account holders to link their accounts with IBBP. `We are looking at two way linkages. We are also helping IPPB customers open an India Post account so that he can deposit excess funds over Rs one lakh in the post office savings account” said Suresh Sethi, MD and CEO of the bank. “We will be allowing the existing India post savings bank account holder- who is now outside the formal banking purview- to link his account with the IBBP, which will ...
PayPal told customer her death breached its rules

PayPal told customer her death breached its rules

Technology
PayPal wrote to a woman who had died of cancer saying her death had breached its rules and that it might take legal action as a consequence.The firm has since acknowledged that the letter was "insensitive", apologised to her widower, and begun an inquiry into how it came to be sent.The matter came to light after her bereaved husband contacted the BBC.He said he wanted to make other organisations aware how distressing automated messages could be.Lindsay Durdle died on 31 May aged 37. She had been first diagnosed with breast cancer about a year-and-a-half earlier. The disease had later spread to her lungs and brain.PayPal was informed of Mrs Durdle's death three weeks ago by her husband Howard Durdle.He provided the online payments...