News That Matters

Tag: customer

Federal shutdown means tax refund delays and no IRS customer service

Federal shutdown means tax refund delays and no IRS customer service

Finance
As the partial shutdown of the federal government hits the two-week mark, a new worry has emerged: the possibility that some tax refunds may be delayed. Congress and President Donald Trump have been in a standoff over funding for a border wall, while about 800,000 federal employees are furloughed or working without pay. The House, now led by Democrats, passed legislation Thursday night to end the shutdown; the president, however, could still veto it even if the Senate acts to approve it. Right now, about 12 percent of IRS staff ar...
Bajaj Allianz Life overhauls its operations to gain agility, achieve customer centricity

Bajaj Allianz Life overhauls its operations to gain agility, achieve customer centricity

Finance
From all accounts, Kayzad Hiramanek, EVP-Customer Service & Operations at Bajaj Allianz Life, is both a satisfied and anxious man these days. He is satisfied that Bajaj Allianz Life Insurance is building momentum through and beyond digital transformation using technology to solve real business problems. Digital sales have shown a growth of 27% in FY18-19. And the business contribution from digital channels has been 60% of the individual rated new business in FY18-19. As the digital champion of the life insurance company, he could not have asked for a more resounding success of the digital initiatives, launched over the last 18 months. At the same time, he is anxious to outline a future-forward digital approach for the insurer. Indeed, talking to Hiramanek, one cannot help but be struck by ...
ELTA nabs $55M contract for combat aircraft radars for Asian customer

ELTA nabs $55M contract for combat aircraft radars for Asian customer

Business
Oct. 17 (UPI) -- Israel Aerospace Industries-subsidiary ELTA Systems has received a contract for $ 55 million to install Multimode Airborne ELM-2032 Fire Control Radars on newly produced combat aircraft. IAI announced the contract Tuesday, which was awarded by an unnamed Asian customer. The contract is a repeat order, however, which the company said reflects "the customer's high satisfaction with the radar and ELTA." The radar will allow fighter aircraft to map objects in SAR mode. Its other modes enable the detection, imaging, and tracking of other aircraft, as well as moving ground and sea objects. "The Multimode ELM-2032 Airborne Fire Control Radars is a versatile radar and addresses several mission types in a single product," Yoav Turgeman, vice president and chief executive officer a...
British Airways probes customer data theft

British Airways probes customer data theft

Business
British Airways says it is investigating "as a matter of urgency" the theft of customer data from its website and mobile app.The airline said personal and financial details of customers making bookings had been compromised. About 380,000 transactions were affected, but the stolen data did not include travel or passport details.BA said the breach took place between 22:58 BST on 21 August and 21:45 BST on 5 September."The breach has been resolved and our website is working normally," BA said in a statement "We have notified the police and relevant authorities. We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers' data very seriously."BA said anyone who believed they might have been affected s...
IPPB looking at two way linkages for customer acquisition

IPPB looking at two way linkages for customer acquisition

Finance
India Post Payments Bank-IPPB- which is ready for a commercial launch is looking at two way linkages- as a customer acquisition strategy. It will allow excess deposits above the regulatory threshold of Rs one lakh by facilitating the transfer of excess amounts to the India Post Savings Bank accounts and also allow India Post savings bank account holders to link their accounts with IBBP. `We are looking at two way linkages. We are also helping IPPB customers open an India Post account so that he can deposit excess funds over Rs one lakh in the post office savings account” said Suresh Sethi, MD and CEO of the bank. “We will be allowing the existing India post savings bank account holder- who is now outside the formal banking purview- to link his account with the IBBP, which will ...