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Tag: customer

British Airways probes customer data theft

British Airways probes customer data theft

Business
British Airways says it is investigating "as a matter of urgency" the theft of customer data from its website and mobile app.The airline said personal and financial details of customers making bookings had been compromised. About 380,000 transactions were affected, but the stolen data did not include travel or passport details.BA said the breach took place between 22:58 BST on 21 August and 21:45 BST on 5 September."The breach has been resolved and our website is working normally," BA said in a statement "We have notified the police and relevant authorities. We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers' data very seriously."BA said anyone who believed they might have been affected s...
IPPB looking at two way linkages for customer acquisition

IPPB looking at two way linkages for customer acquisition

Finance
India Post Payments Bank-IPPB- which is ready for a commercial launch is looking at two way linkages- as a customer acquisition strategy. It will allow excess deposits above the regulatory threshold of Rs one lakh by facilitating the transfer of excess amounts to the India Post Savings Bank accounts and also allow India Post savings bank account holders to link their accounts with IBBP. `We are looking at two way linkages. We are also helping IPPB customers open an India Post account so that he can deposit excess funds over Rs one lakh in the post office savings account” said Suresh Sethi, MD and CEO of the bank. “We will be allowing the existing India post savings bank account holder- who is now outside the formal banking purview- to link his account with the IBBP, which will ...
PayPal told customer her death breached its rules

PayPal told customer her death breached its rules

Technology
PayPal wrote to a woman who had died of cancer saying her death had breached its rules and that it might take legal action as a consequence.The firm has since acknowledged that the letter was "insensitive", apologised to her widower, and begun an inquiry into how it came to be sent.The matter came to light after her bereaved husband contacted the BBC.He said he wanted to make other organisations aware how distressing automated messages could be.Lindsay Durdle died on 31 May aged 37. She had been first diagnosed with breast cancer about a year-and-a-half earlier. The disease had later spread to her lungs and brain.PayPal was informed of Mrs Durdle's death three weeks ago by her husband Howard Durdle.He provided the online payments...
Growing number of private and PSBs introducing humanoid robots to answer basic customer queries

Growing number of private and PSBs introducing humanoid robots to answer basic customer queries

Finance
BENGALURU: If you walk into the head office of Canara Bank in Bengaluru, the first thing you are likely to encounter is a 4.5-feet tall Kannada-speaking robot called Mitra. The robot, with a HD camera in its head and the Canara Bank logo on its chest, answers close to 500 frequently asked questions ranging from 'lift elidhe?' (Where is the lift?) to 'student loan yeshtu aguthe?' (How much is the student loan?) while zipping around at 15 km/hr. "The robot can listen to customer queries and offers guidance depending upon the question," said KN Ramamoorthy, GM of Canara Bank. The guidance is welcome since the Canara Bank head office has 15 departments and customers are usually clueless about which counter to approach when they walk in for the first time. "Mitra goes around the office ans...