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PayPal told customer her death breached its rules

PayPal told customer her death breached its rules

Technology
PayPal wrote to a woman who had died of cancer saying her death had breached its rules and that it might take legal action as a consequence.The firm has since acknowledged that the letter was "insensitive", apologised to her widower, and begun an inquiry into how it came to be sent.The matter came to light after her bereaved husband contacted the BBC.He said he wanted to make other organisations aware how distressing automated messages could be.Lindsay Durdle died on 31 May aged 37. She had been first diagnosed with breast cancer about a year-and-a-half earlier. The disease had later spread to her lungs and brain.PayPal was informed of Mrs Durdle's death three weeks ago by her husband Howard Durdle.He provided the online payments...
Growing number of private and PSBs introducing humanoid robots to answer basic customer queries

Growing number of private and PSBs introducing humanoid robots to answer basic customer queries

Finance
BENGALURU: If you walk into the head office of Canara Bank in Bengaluru, the first thing you are likely to encounter is a 4.5-feet tall Kannada-speaking robot called Mitra. The robot, with a HD camera in its head and the Canara Bank logo on its chest, answers close to 500 frequently asked questions ranging from 'lift elidhe?' (Where is the lift?) to 'student loan yeshtu aguthe?' (How much is the student loan?) while zipping around at 15 km/hr. "The robot can listen to customer queries and offers guidance depending upon the question," said KN Ramamoorthy, GM of Canara Bank. The guidance is welcome since the Canara Bank head office has 15 departments and customers are usually clueless about which counter to approach when they walk in for the first time. "Mitra goes around the office ans...