Wednesday, September 27News That Matters
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Tag: Customers

SBI customers face glitches just before scheduled downtime

SBI customers face glitches just before scheduled downtime

Finance
Mumbai: Several customers of (SBI) faced issues processing online transactions hours before its scheduled maintenance outage. The bank, which upgraded its internet banking platform on Thursday, had informed customers about a four-hour maintenance activity although customers faced transaction failures early Thursday. Several customers took to social media to vent their frustration. While a few customers claimed that they were unable to receive payments, others said that transactions were failing while they were trying to transfer money using the Unified Payments Interface (UPI). Some users complained about the timing of undertaking such activity, at the start of a new fiscal year when transaction activity is especially high. The public sector lender had earlier tweeted about the scheduled ...
‘Our customers are worried about the Suez Canal blockage’

‘Our customers are worried about the Suez Canal blockage’

Business
Seaport Freight ServicesBritish businesses are getting worried as Egypt's Suez Canal continues to be blocked by a Taiwanese mega-container ship for the fourth day in a row. Seaport Freight Services, a shipping and freight-forwarding company based at the Port of Felixstowe, has 20 containers of goods stranded on the Ever Given. "We're waiting on food goods like coconut milk and syrups, some spare parts for motors, we've got some fork lift trucks, some Amazon goods on there, all sorts," Steve Parks, director of Seaport Freight Services, tells the BBC."All our customers are hearing about it, and they're phoning us to ask when it will be resolved."The 400m-long (1,312ft) ship Ever Given, operated by Taiwanese transport company Evergreen Marine, is one of the world's largest biggest container v...
Energy firms overcharged one million switching customers

Energy firms overcharged one million switching customers

Business
Getty ImagesMore than one million people were overcharged by energy firms during the process of switching suppliers, the regulator Ofgem has said.When a customer decides to switch, the rules state they should be protected from price rises while moving - which could take up to three weeks.Eighteen suppliers made errors leading to overcharging of £7.2m.They are refunding the money and making extra payments in some cases, taking the compensation total to £10.4m.The biggest names in the sector - including British Gas, E.On, EDF, Npower, Scottish Power, SSE and Octopus - made the mistakes.They failed to protect customers who switched tariffs or suppliers after price rises were set between 2013 and 2020.Although the average amount overcharged was only £6.27, the sums would be higher for those wi...
O2 fined £10m for overcharging customers

O2 fined £10m for overcharging customers

Technology
Getty ImagesMobile network O2 has been fined £10.5m by telecoms regulator Ofcom for overcharging its customers.For eight years, some customers who were leaving the network were double-charged some fees on their final bills, Ofcom said.The error affected more than 140,000 pay-monthly subscribers between 2011 and 2019, totalling £2.4m.O2 said it had refunded many of the customers, adding an extra 4% to the sum involved.But it has been unable to contact some of its former subscribers. Those refunds will be donated to charity.Despite the refunds, Ofcom decided that O2 had broken important rules around providing customers with accurate bills and that it deserved a fine. Mobile networks banned from selling locked phones'Eye-watering' charges for rural broadband probedO2 had overcharged 250,000 p...
Indian Bank says customers may face service disruptions this weekend due to software migration

Indian Bank says customers may face service disruptions this weekend due to software migration

Finance
New Delhi: State-owned on Thursday said customers may face inconvenience later this week as it will carry out software migration with respect to its merger with Allahabad Bank. The scheme of amalgamation of Allahabad Bank into Indian Bank came into force from April 1, 2020. "Our bank has scheduled technical migration of CBS/ITMS software of erstwhile Allahabad bank with CBS/ITMS software of Indian Bank on 13-14 February 2021. "As such, some of the services related to banking operations may be disrupted from 9 PM on February 12 to 9 AM on February 15, causing inconvenience to the bank's customers/stakeholders on these dates," Indian Bank said in a regulatory filing. The bank shall take all possible efforts for non-occurrence of any such disruptions and strive for immediate redressal/re...