O2 fined £10m for overcharging customers
Getty ImagesMobile network O2 has been fined £10.5m by telecoms regulator Ofcom for overcharging its customers.For eight years, some customers who were leaving the network were double-charged some fees on their final bills, Ofcom said.The error affected more than 140,000 pay-monthly subscribers between 2011 and 2019, totalling £2.4m.O2 said it had refunded many of the customers, adding an extra 4% to the sum involved.But it has been unable to contact some of its former subscribers. Those refunds will be donated to charity.Despite the refunds, Ofcom decided that O2 had broken important rules around providing customers with accurate bills and that it deserved a fine. Mobile networks banned from selling locked phones'Eye-watering' charges for rural broadband probedO2 had overcharged 250,000 p...
