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Energy firms overcharged one million switching customers

Energy firms overcharged one million switching customers

Business
Getty ImagesMore than one million people were overcharged by energy firms during the process of switching suppliers, the regulator Ofgem has said.When a customer decides to switch, the rules state they should be protected from price rises while moving - which could take up to three weeks.Eighteen suppliers made errors leading to overcharging of £7.2m.They are refunding the money and making extra payments in some cases, taking the compensation total to £10.4m.The biggest names in the sector - including British Gas, E.On, EDF, Npower, Scottish Power, SSE and Octopus - made the mistakes.They failed to protect customers who switched tariffs or suppliers after price rises were set between 2013 and 2020.Although the average amount overcharged was only £6.27, the sums would be higher for those wi...