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Tag: overcharging

O2 fined £10m for overcharging customers

O2 fined £10m for overcharging customers

Technology
Getty ImagesMobile network O2 has been fined £10.5m by telecoms regulator Ofcom for overcharging its customers.For eight years, some customers who were leaving the network were double-charged some fees on their final bills, Ofcom said.The error affected more than 140,000 pay-monthly subscribers between 2011 and 2019, totalling £2.4m.O2 said it had refunded many of the customers, adding an extra 4% to the sum involved.But it has been unable to contact some of its former subscribers. Those refunds will be donated to charity.Despite the refunds, Ofcom decided that O2 had broken important rules around providing customers with accurate bills and that it deserved a fine. Mobile networks banned from selling locked phones'Eye-watering' charges for rural broadband probedO2 had overcharged 250,000 p...
Ovo Energy to pay £8.9m for overcharging customers

Ovo Energy to pay £8.9m for overcharging customers

Business
Ovo, which is set to become the UK's second-largest energy company, has been forced to pay £8.9m by regulators after it overcharged customers.The firm, which bought SSE's retail business last year, sent inaccurate statements to more than half a million customers.Meanwhile, some of its customers did not receive a bill at all, the energy watchdog Ofgem said.The firm agreed a settlement package with Ofgem to dodge a fine.The money will be paid to vulnerable customers rather than the Treasury.Despite knowing about the issues, Ovo did not tell Ofgem.Failures since 2015"Ovo Energy billed a number of its customers incorrectly and issued them with inaccurate information," said Anthony Pygram, head of enforcement at Ofgem."The supplier did not prioritise putting t...
EE and Virgin Media fined £13.3m for overcharging customers

EE and Virgin Media fined £13.3m for overcharging customers

Technology
EE and Virgin Media have been fined £13.3m by Ofcom for leaving customers who quit broadband and phone contracts early "out of pocket".The regulator said about 400,000 EE customers who ended their contracts early were over-billed and paid up to £4.3m too much as a result.Ofcom said about 82,000 Virgin customers were overcharged by almost £2.8m. Virgin said it would appeal.Margot James, Digital Minister, said companies need "to play by the rules".Gaucho Rasmussen, director of investigations and enforcement at Ofcom, said: "EE and Virgin Media broke our rules by overcharging people who ended their contracts early. Those people were left out pocket and the charges amounted to millions of pounds."Fine 'not justified'The fine for Virgin Media...
Boots owner denies overcharging NHS for cancer mouthwash

Boots owner denies overcharging NHS for cancer mouthwash

Health
The owner of Boots has rejected claims it overcharged the NHS for a mouthwash used by cancer patients.An investigation by the Times newspaper said the high street chemist charged the NHS £3,220 for the medicinal mouthwash, which can cost £93.Walgreens Boots Alliance said its businesses complied with the law. NHS England said pharmacies should seek to secure best value, while ministers have asked the Competition and Markets Authority to consider investigating.The mouthwash - used by patients with sores caused by chemotherapy - is among a group of drugs known as specials. Specials are unlicensed medicines for non-standard treatments.The Times claims Boots has benefitted from a legal loophole that allows suppliers to set their own prices for thes...