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UK 4G smartphone owners may be due £480m pay-out

UK 4G smartphone owners may be due £480m pay-out

Technology
Getty ImagesAbout 29 million people in the UK may be entitled to compensation of up to £30 each if a legal claim from watchdog Which? is successful.It is suing chipmaker Qualcomm, claiming it breached UK competition law by taking advantage of its dominance in the patent licensing and chip markets.Which? alleges that it charged inflated fees to manufacturers, which were then passed on to consumers in the form of higher smartphone prices.Qualcomm said the case had "no basis"."As the plaintiffs are well aware, their claims were effectively put to rest last summer by a unanimous panel of judges at the Ninth Circuit Court of Appeals in the United States," a spokesman told the BBC.Which? is seeking damages for all affected Apple and Samsung smartphones purchased since 1 October 2015. It estimate...
Ofcom broadband compensation scheme in record payout

Ofcom broadband compensation scheme in record payout

Technology
A record £20.7m in compensation was paid to broadband customers who used a new scheme to complain about their service in the last six months of 2019.The scheme, which does not necessitate formal claims, paid out for delays in repairs and setting up new connections and missed appointments.Ofcom said just £8m was paid to customers in the first six months of 2019, before the scheme was introduced. Yet 85% of customers were reportedly satisfied with their broadband service.The watchdog's annual report showed Plusnet customers to be the most satisfied with their broadband - and TalkTalk users the least.Nine in 10 mobile mobile customers said they were happy with their phone service.Tesco Mobile users reported higher-than-average satis...
Money Shop plans £18m customer payout pot

Money Shop plans £18m customer payout pot

Business
By Mark Kleinman, City editor One of Britain's biggest short-term consumer lenders is to ring-fence an £18m compensation pot for creditors as it prepares to wind itself up following a surge in customer complaints.Sky News has learnt that Instant Cash Loans (ICL), which owns The Money Shop, Payday Express and Payday UK, has been in talks with the City watchdog for several weeks about the programme. Sources said that ICL would begin writing to up to 2 million customers on Tuesday to seek their support for a scheme of arrangement, under which they could receive payments if they have a valid complaint about a loan they took out from the company.ICL is owned by the US-based hedge fund HPS Investment Partners, which has taken the decision to close a business...
Jack’d gay dating app in payout over leaked nude photos

Jack’d gay dating app in payout over leaked nude photos

Technology
Gay dating app Jack'd will pay $ 240,000 (£189,000) after exposing members' private intimate photos publicly on the internet.Anyone with a web browser who knew where to look could access millions of private photos, even if they did not have a Jack'd account.New York Attorney General Letitia James said the app invaded users' privacy.Online Buddies, which owns the app, failed to fix the problem for a year after being warned by a researcher.Cyber-security researcher Oliver Hough reported the flaw to Jack'd in February 2018 but the company only implemented a fix in February 2019.Ms James said: "The app put users' sensitive information and private photos at risk of exposure and the company didn't do anything about if for a full year just so that they could con...