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Enforcement action against Ryanair over rejected compensation claims

Enforcement action against Ryanair over rejected compensation claims

Business
The airline regulator has begun enforcement action against Ryanair for refusing to compensate passengers for strike disruption. The UK's Civil Aviation Authority (CAA) - which is no stranger to disputes with the no-frills carrier - said its decision followed the company's move to terminate its working relationship with a body designed to resolve customer complaints.The watchdog said widespread strikes involving Ryanair workers over the summer were not "extraordinary circumstances" and were therefore not exempt from EU compensation rules, as the airline had argued. Image: Ryanair boss Michael O'Leary has been working to improve industrial relations within the company The company was hit by a series of walkouts by p...
France impounds Ryanair plane on tarmac before take-off

France impounds Ryanair plane on tarmac before take-off

World
Storms, strikes, computer failures — you can now add "your plane has been seized by the government" to the list of things that can delay your flight. In France, 149 passengers were preparing to take off for London late Thursday when French authorities ordered their Ryanair Boeing 737 impounded. The budget carrier owed money and it was "regrettable that the state was forced" to evacuate the plane, the civil aviation authority said. The passengers had gone through passport control and security and were about to walk on the tarmac to board the plane when airport authorities told them to turn around, passenger Boris Hejblum said. "The airport staff told us there was an issue with the plane," he told The Associated Press in an email. No Ryanair staff members were available, and the only...
Ryanair blames strikes for fall in half-year profits

Ryanair blames strikes for fall in half-year profits

Business
Ryanair has reported a 7% fall in profits for the first half of the year, blaming repeated staff strikes that pushed up the number of fight cancellations over the period. The budget airline said on Monday that it saw a spike in cancellations of its higher fare weekend flights in particular, over the six-month period.It said that average fares fell 3% due to excess capacity in Europe, adding that an earlier Easter in the first quarter also contributed to the profit shortfall.Profits dropped to €1.2bn (£1.06bn) for the six months to September 30 2018, compared with €1.29bn euro (£1.14bn) the previous year.The airline's chief executive, Michael O'Leary, said that while ancillary revenues - such as luggage and seat reservation fees - were up 27%, they were...
New Ryanair rules mean only the smallest bags fly free

New Ryanair rules mean only the smallest bags fly free

Finance
How Brexit could end flights in and out of the UK Ryanair has introduced restrictive new baggage rules that risk upsetting passengers. The budget airline said that customers will be allowed to bring only one small piece of luggage into the cabin starting in November. The bag must be small enough to fit under a seat. Passengers will be required to pay to bring additional luggage into the cabin, or have it stowed. Up to 95 customers per flight can pay £6 ($ 7.70) when they book for priority boarding and the ability to bring a 10 kilogram (22 pound) bag into the cabin. Another option is paying £8 pounds ($ 10.30) to have a 10 kilogram bag checked. Ryanair (RYAAY) said the policy was changed to cut down on delays, and it does not expect to make any additional...
Ryanair refuses to compensate passengers for axed flights

Ryanair refuses to compensate passengers for axed flights

Business
Ryanair is on a collision course with the airline's regulator over its decision to reject compensation claims amid a pilots' strike. The low-cost airline is claiming it does not need to compensate customers as it cancels hundreds of flights due to a strike by pilots and cabin crew across Europe.More than 600 flights were cancelled on Wednesday and Thursday as cabin crews in Belgium, Spain and Portugal went on strike over pay and conditions.The carrier is also facing more strikes by its Irish pilots over similar concerns. It threatened to cut 300 jobs among its Irish pilots and crews after they staged a third 24-hour strike on Tuesday.More than 100,000 customers who have been affected have been offered other flights or received refunds. I...