Energy firms overcharged one million switching customers
Getty ImagesMore than one million people were overcharged by energy firms during the process of switching suppliers, the regulator Ofgem has said.When a customer decides to switch, the rules state they should be protected from price rises while moving - which could take up to three weeks.Eighteen suppliers made errors leading to overcharging of £7.2m.They are refunding the money and making extra payments in some cases, taking the compensation total to £10.4m.The biggest names in the sector - including British Gas, E.On, EDF, Npower, Scottish Power, SSE and Octopus - made the mistakes.They failed to protect customers who switched tariffs or suppliers after price rises were set between 2013 and 2020.Although the average amount overcharged was only £6.27, the sums would be higher for those wi...
