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Untrained staff take on contact-tracing jobs as Test and Trace struggles to cope with rise in cases

Untrained staff take on contact-tracing jobs as Test and Trace struggles to cope with rise in cases

Technology
The sharp rise in coronavirus cases is stretching the capacity of the Test and Trace service in England, forcing untrained staff to take on contact-tracing jobs, according to a leaked internal email seen by Sky News.The measures taken to strengthen the service have raised disquiet inside Test and Trace, as staff from outsourcing firms will now take on jobs previously performed only by medically-trained contact tracers. The email, which was sent to contact tracers last night, says that the jump in cases has created "a surge in demand", producing "an immediate challenge to the capacity of the Test and Trace service." Image: Sitel are one of the companies involved in the system In response, the email says, staff employed by outsourcing f...