
‘Our flight refund battle for mum who can barely walk’
Clare D'AgnostinoAn elderly grandmother who can "barely walk" has finally been sent a refund - a year after her flight was cancelled.Veronica Brown, aged 85, had hoped to visit her son and grandchildren in Munich last Easter, until Covid restrictions put an end to her plans.Her daughter Clare D'Agostino said, with little prospect of rearranging, there was "no way on earth" they would have chosen a voucher over a refund.But they were sent one anyway, until the BBC followed up the case.Pointless voucherMrs Brown visited her family in Germany as much as she could. In her advancing years, her daughter Clare booked her flights for her. The Easter trip was booked via Expedia, but then the Covid crisis intervened, and all such travel halted.For a variety of reasons including an apparent disagreem...