Bajaj Allianz Life overhauls its operations to gain agility, achieve customer centricity
From all accounts, Kayzad Hiramanek, EVP-Customer Service & Operations at Bajaj Allianz Life, is both a satisfied and anxious man these days. He is satisfied that Bajaj Allianz Life Insurance is building momentum through and beyond digital transformation using technology to solve real business problems. Digital sales have shown a growth of 27% in FY18-19. And the business contribution from digital channels has been 60% of the individual rated new business in FY18-19. As the digital champion of the life insurance company, he could not have asked for a more resounding success of the digital initiatives, launched over the last 18 months. At the same time, he is anxious to outline a future-forward digital approach for the insurer. Indeed, talking to Hiramanek, one cannot help but be struck by ...
