Europe’s digital banks got a ‘wake-up call’ in 2020. And consolidation could be coming
The icons for the Monzo and Starling Bank banking apps on a smartphone.Adrian Dennis | AFP via Getty ImagesLONDON — In a year when online banking has taken off, you'd think it would be a golden opportunity for Europe's digital challenger banks to shine.Research from Mastercard last month found that 42% of Europeans handle their finances digitally more frequently than they did before the coronavirus pandemic, while 62% are thinking of switching from physical banking to digital platforms altogether.But many of the so-called "neobanks" have stumbled in 2020, with the likes of Monzo and Revolut revealing deepening losses and getting hit with a multitude of complaints from customers about service.Monzo, whose founder Tom Blomfield stepped down as CEO earlier this year, caused concern after flag...